How Can We Help?
Submit a request, or live chat with our Client Services team.
Help Centre
We’re here to support you with any questions or issues you may have. Be sure to explore our resources in the help centre first for frequently asked questions around your account and trading with us.
Submit a request
If you can't find an answer to your questions, please email using the link below. You can also make account updates and change requests with necessary documents attachments using our secure form submission.
We aim to get back to you within two business days.
Live Chat
We’re always here to help, so if you want to chat with one of our friendly Service Experience team during the 'Operating hours' stated below, you can press the chat button at the bottom right of your screen, and one of our members will attend to you.
We strongly recommend that you Submit a Request, along with any necessary attachments — but if postal correspondence is required, our mailing address is:
SelfWealth Pty Ltd
Level 7, 130 Lonsdale Street
Melbourne 3000
Phone support
For retail clients, our Service Experience team is also available for support via phone during the following operating hours.
Live chat Operating hours
AUS: Mon – Fri
10am – 6pm | Melbourne time (AEDT)
US: Tue – Sat
12am - 7am | Melbourne time (AEDT)
HK: Mon – Fri
10am – 6pm | Melbourne time (AEDT)
Live Chat is closed on 25 December and 1 January, while wait times may be impacted on Australian Public Holidays.